Terms & Conditions

We at InnoShape endeavour to provide the highest quality of services to our clients. Based on the terms and conditions stipulated on this page, we aim to establish a trustful and mutually supportive relationship with our clients.   If you continue to browse and use this website, or participate in InnoShape treatments and services, you are agreeing to comply with and to be bound by the following terms and conditions. If you do not accept our terms and conditions, we are not able to provide our services to you and you shall exit from this website.

1. Use of Information

Information provided on InnoShape website and service booklets is for general reference only. It is subject to changes without advance notice. Your use of the information is entirely at your own risk and you are responsible to ensure that it meets your specific requirements. While InnoShape endeavours to keep the information up to date and correct, we make no representations or warranties about its completeness, accuracy, reliability, suitability or availability. You acknowledge that InnoShape is not liable to any of your loss or damage as a result of your use of the information.

2. Medical Disclaimer

The treatments and products provided at InnoShape are not intended to diagnose, treat, cure or prevent any disease, and should not be construed as a substitute for any medical treatment program. If you have any medical concerns, you must seek advice from a medical professional prior to using any treatments or products.

Testimonials and ‘before and after pictures’ provided on the website and service booklets are the real results from real clients. However, individual experience and results may vary. These are dependent on a number of factors such as lifestyle, age and medical history. While InnoShape exercises all due care and skill in devising a program to address your concerns and treating you, you acknowledge that it is your responsibility to determine if a product or treatment is right for you. Should you have any doubts, you must seek advice from a medical professional.

You need to have a realistic expectation of the results from the treatments. You acknowledge that no guarantee shall be provided for the results to be achieved and the time to taken to achieve the desired results.

In order to assist you at our best ability, it is important that you provide all information, such as your health history and lifestyle, as requested on the consent forms for individual treatments. Should there be any other factors that may affect the treatments, you shall bring these to our attention. During the course of treatments, you shall notify us for any changes in your health conditions and we may request further information for reassessing the suitability of the treatments. InnoShape shall not be held liable for any unknown or undisclosed medical issues.

3. Payments

Payment of treatments and packages can be made upfront by cash, credit card, bank transfer or ZIP.

Weekly or fortnightly instalments are arranged through direct debit, which may incur additional processing or merchant fees.

At the time of making your booking, we require a deposit of 50% of the treatment cost, except for Consultation and Pre-paid Treatment Packages. See below for the 24-hour cancellation policy.

If your payment is on an instalment plan, you shall agree to provide credit card details to InnoShape as a back-up source of fund.  You thereby authorize InnoShape to debit the appropriate amount from the designated credit card to recover failed direct debit payments, dishonour fee associated with the failed direct debits, any cancellation fees or other fees you are obliged to pay.

4. Refund, cancellation and appointment policy

Treatments and services are not transferrable to another person.

No refund is provided for deposit or fee paid towards treatment session and packages due to change of mind or your personal conditions. This does not exclude your entitlement to a replacement or refund if there is a major failure in the delivery of our services to you, In accordance with the stipulations set out in the Australian Consumer Laws. 

To cancel or reschedule an appointment, a 24 hours’ notice is required. If the notice is less than 24 hours or if you do not turn up at your session time, we shall retain the deposit or fee paid towards the session. In the case of pre-paid treatments, the session in question will be forfeited and no refund shall be given. Where a minimum 24-hour is given, you may reschedule your booking.

Please arrive at least 10 minutes prior to your appointment time. Late arrival may result in reduction of your treatment duration and you are still liable to pay the full fee for the treatment. In the case of pre-paid treatment, a full session shall be redeemed.

5. Pricing, Treatment Packages and Promotions

Treatment prices listed on the website and service booklets are GST inclusive and subject to change without advance notice.

Treatment packages are offered with various degrees of savings which are calculated on the basis of the regular single session price. When you sign up a treatment package, you are committed to pay the package fee in full upfront or through an instalment plan. If you stop using the treatments before all sessions are used up, no refund shall be made for the unused sessions. In case of paying a treatment package by instalments, you are still obliged to continue the payment until the full amount is paid.

Treatment programs and sessions cannot be altered nor split between clients. All treatment sessions have a 12-month expiry from the date of purchase. Unused sessions will be automatically forfeited after the expiry date.

Promotional campaigns and special deals may have specific and additional terms and conditions, e.g. a shorter expiry. They are on offer for a limited time and are subject to availability. Sales at promotions are final. They are not refundable, transferrable or to be used in conjunction with other promotional offers. Promotional pricing is applied to new purchases and bookings. Existing treatment packages or bookings purchased prior to the promotions cannot be transferred to the prevailing promotional offers.

6. Entry to the Studio

You acknowledge that you shall monitor your physical condition and that you are in good health to receive the treatments or services provided at InnoShape. If you are unwell or have a fever, an infection or contagious illness, you should seek medical advice and do not use the Studio’s facilities.

We strive to create an inviting, comfortable and enjoyable studio environment for our clients. Your cooperation is important in realising this goal. We therefore ask you to:

* be respectful of our facilities, staff, clients and visitors
* follow the directions of our Staff and the additional entry requirements as required at specific times or for special occasions
* wear appropriate clothing as required for your treatments
* not to smoke inside the Studio
* not to take photo or video without the permission of the Studio staff and/or the persons being captured.

We reserve the right to refuse entry or ask you to leave the Studio if we reasonably believe that you are not fit for receiving our services, exhibit uncooperative behaviour or refuse to comply our terms and conditions.

7. Privacy Policy

InnoShape is committed to protecting your personal privacy. Please refer to our Privacy Policy which outlines the type of information that is collected by us and how we use and protect it.